An Event Manager is in charge of all the event spaces at a hotel or resort, such as conference rooms, ballrooms, banquet halls and the poolside. They excel at planning weddings, conferences and meetings and are also known as an Event Organizer, Event Planner or Event Coordinator.
The person in this role understands each occasion and budget when planning and hosting an event from start to finish. They are aware of rules and regulations and know where to obtain special permits for events.
Event Manager Job Description
You can adapt the below job description to your hotel / restaurant culture and expectations for the role. Feel free to copy and edit it for your job post.
As our Event Manager, you know where to source lilies for the bride and the best champagne for the reception. You thrive on bringing together the Food & Beverage, Front Office and Housekeeping team for planning and executing any event. You do a lot of supervising on your feet, but are also great at writing and sending event proposals to guests.
Our Event Manager knows how to deliver breathtaking events that create lasting memories for clients. You also excel at Sales and Marketing for booking all our venues. We’re looking for an amicable person with fantastic communication, people, and planning skills.
What Are the Key Tasks / Responsibilities of an Event Manager?
- Receiving and processing reservations for events, congresses and meetings.
- Preparing and sending quotations to guests, based on their needs and requirements.
- Communicating and following up with guests and resolving doubts at all times.
- Receiving guests when they arrive at the hotel/resort, and supervising all logistics for contracted services.
- Collaborating with other departments within the hotel/resort, i.e. Food & Beverage and Front Office, and external suppliers.
- Assisting guests during the event to make sure everything is running smoothly.
- Preparing final billing for guests after the scheduled events have taken place.
- Booking and conducting (commercial) visits to and tastings at the hotel / resort for prospective clients.
- Offering occasional ad-hoc, on-the-day assistance at weddings, meetings and congresses e.g., arranging bus transfers, taxis and other logistical tasks.
What Skills Should an Event Manager Have?
The person in this role should meet the following requirements:
- Sales and marketing for events.
- Teamwork and collaboration with internal and external stakeholders.
- Affinity with events of various budgets, type and capacity.
- Advanced creativity, logistics and planning skills.
- Budgeting and cost control.
- Excellent communication skills in 1-2 foreign languages.
- Demonstrable leadership and organisational skills.
- Consistent with an eye-for-detail.
- Flexible enough to make last-minute changes where needed.
What Are the Typical Working Conditions of an Event Manager?
An Event Manager’s role is a full-time job, which may include dealing with demanding guests. Part of the day is spent supervising on one’s feet and the rest of the day is spent on administrative tasks, such as budgeting and planning behind a desk. An Event Manager’s job can greatly differ at a large resort or a small boutique hotel, just like other positions within the hospitality sector.
Bear in mind that many hotels offer development opportunities, sizeable discounts and other perks to their Event Managers. Be sure to include working conditions and benefits on your job post to give more clarity to possible candidates and to attract the best profiles for the role.
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